Last Updated: 08/09/2026

This Refund & Cancellation Policy sets forth the terms governing cancellations, advisory service fees, and real estate transaction funds handled through RTF Properties (rtfproperties.in).

RTF Properties operates as a professional real estate channel partner and consultancy firm registered under MahaRERA (Registration No. A031182600909, valid 30/04/2026 to 29/04/2031).

1. Real Estate Transactions & Developer Booking Tokens

RTF Properties acts strictly as an independent real estate channel partner facilitating property discoveries and site visits between prospective homebuyers and authorized real estate developers (including Kalpataru Limited, Piramal Realty, and Prestige Group).

  • No Direct Property Funds Accepted: RTF Properties never accepts, holds, or processes property purchase consideration, flat booking tokens, earnest money deposits (EMD), or allotment funds into its bank accounts.
  • Developer Refund Jurisdiction: All payments for real estate purchases or booking tokens must be issued directly to the respective developer’s MahaRERA-registered escrow bank account. Consequently, any requests for the cancellation of a unit booking, token refunds, forfeiture terms, or statutory deductions are governed solely by the respective developer’s booking application and the registered MahaRERA Agreement for Sale. RTF Properties assumes no liability for developer booking refunds or payment disbursements.

2. Buyer Consultation Services

Our standard primary market property consultation, developer walkthrough arrangements, project comparisons, and buyer assistance services are provided without charging buyer-side service or brokerage fees. Because no fees are levied on homebuyers for these primary consultation services, no fee refund obligations arise.

3. Future Paid Advisory & Research Services

RTF Properties may from time to time outline specialized, paid research and investment advisory tiers (such as Starter or Pro advisory reports). In the event that a user enrolls in a paid consultation or research plan:

  • Cancellation Prior to Delivery: If a cancellation request is submitted before research deliverables, customized reports, or dedicated consultation sessions have commenced, a full refund may be considered subject to payment processor handling fees.
  • Delivered Research / Consultations: Once personalized real estate market reports, advisory sessions, or customized research data have been compiled and delivered, associated service fees become strictly non-refundable.
  • Duplicate / Erroneous Billing: If technical errors result in duplicate transactions through our authorized payment gateways, full refunds for duplicate charges will be processed upon verification.

4. No Guarantee of Financial Outcomes

Refund requests will not be considered on the grounds of dissatisfaction with real estate market trends, appreciation rates, rental yield fluctuations, developer construction timelines, or government regulatory actions. Market research and advisory opinions provided by RTF Properties do not constitute guaranteed investment returns or financial underwriting.

5. Refund Request & Processing Procedure

To register an inquiry or cancellation request regarding advisory services:

  1. Submit a written request to info@rtfproperties.in (Cc: piyush.singh@rtfproperties.in).
  2. Include your full name, registered mobile number, payment reference/receipt (if applicable), and clear reason for the request.
  3. Eligible refund requests will be reviewed within 5–7 business days. Upon approval, refunds are issued strictly to the original payment source via our authorized payment partner. Actual settlement times may vary based on banking clearing cycles.

6. Grievance & Compliance Contact

For any questions regarding this policy or financial operational transparency, please reach out to our compliance officer: